Delivery & Returns

Delivery & returns

We hope you enjoy your scented candle experience from Sandrine & Jo. Find out more about delivery times and costs, when you can expect your delivery to arrive or what you should do if you wish to return an order.

Delivery times

Our couriers will let you know when to expect your delivery. They deliver at the following times:

Monday – Friday
08.00 to 16.00 (local time)

We don’t deliver on weekends or public holidays. Please note times can differ by country, depending on the courier service you select.

Deliveries

General information

We will let you know if we can’t send items in one delivery

If we can’t group all your items and send as one delivery, your order may be slightly delayed and we will let you know immediately if this happens. We hope the full delivery will be worth the wait. If a product is no longer available, for some unlucky reason we are out of stock, we will only charge you for one delivery for the products in your order.

Shipping charges are automatically calculated according to a flat rate when you select the delivery destination during the checkout process. International delivery charges are calculated by destination country and then by weight of order.

Unfortunately we cannot accept addresses for PO boxes or military bases.

For security reasons, you will have to sign for parcels.

Please make sure that someone is at the delivery address you supplied. If you cannot arrange for someone to be there please notify the courier with a substitute delivery address where somebody can be there to collect and sign for it.

If you miss the delivery, the courier will try again 2 times

The courier service will try to deliver the parcel three times on consecutive days. If nobody is there to sign for it, a notification will be left with the parcel details. In such a case the buyer will have to contact the courier service to arrange for another delivery time.

If your delivery is returned, you may have to pay postage costs again

If nobody is there to sign for the parcel on consecutive attempts, your parcel will be returned to Greece. In this case we reserve the right to charge you with any return and re-sending costs. (Please note that we cannot be held responsible for late or failed deliveries beyond our control such as adverse weather conditions, strikes, etc.)

Deliveries within Greece only

Choose a delivery option when you place an order with us. All orders sent by courier will require a signature so please make sure someone is at your supplied delivery address.

 

Standard delivery - Elta

Delivery within Athens up to 2KG

2,70 EURO + VAT 23%
For each extra kilo

+ 1,00 EURO + VAT 23%
Delivered within 1-2 days

Delivery outside Athens up to 2KG

3,20 EURO + VAT 23%
For each extra kilo

+1,20 EURO + VAT 23%

Delivered within 2-3 days and 4-6 days for shipment to islands

 

Geniki courier

Delivery within Athens up to 2KG

3,50 EURO + VAT 23%
For each extra kilo

+ 1,20 EURO + VAT 23%

Delivered within 1- 2 days

Delivery outside Athens up to 2KG

5,50 EURO + VAT 23%
For each extra kilo

+ 1,30 EURO + VAT 23%

Delivered within 2 -3 days and 4 - 6 days for shipment to islands

All orders over 75 Euros qualify for free standard delivery within Greece.

 

Returns

1) If you are a resident within the European Union, you are entitled to a 7 day cooling off period according to EU Distance Selling Regulations, i.e. you have the right to cancel the contract of purchase.

2) Please notify us in writing or by email at info@sandrineandjo.com.

3) within 7 days of receiving your goods we will refund the cost of the item(s) ordered but not the original dispatch charge.

4) Please wrap the goods securely (in the same packaging in which the items were originally received if possible). We recommend that returns are made via recorded delivery. Please send them to:

 

Hetexco S.J.Nahmias O.E.
52 Dios Street
144 51 Metamorfosi
Attica
Greece

We reserve the right to refuse a refund or exchange. Please see our Terms & Conditions for full details.

100% natural soya

Ηand poured and ethically made, our candles are made from 100% high quality soya wax and pure botanical oils. Set the mood with a fresh fragrance from our Sandrine & Jo candle collection.

LEARN ABOUT SOYA CANDLES >>

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Free delivery

Discover the beautiful fragrance of our soya candles and get free delivery in Greece on all orders over 75 Euros. Choose from our collections a scent that suits your mood.

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